FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
🕒 1. What are the check-in and check-out times?
Check-in at the hotel starts at 2:00 PM . Guests are required to check out before 12:00 PM (noon) .
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🚗 2. Is parking available at the property?
Yes, there is free self-parking available for guests staying at the hotel .
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🚇 3. Which metro stations are closest to the hotel?
The property is highly accessible, sitting within a 10-minute walk of the Xiasha Library and near major transit hubs like Xiasha and Shangsha stations .
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🌊 4. How far is the hotel from Shenzhen Bay?
The property places you in the heart of Shenzhen, approximately 2.7 km (1.7 miles) from the scenic Shenzhen Bay .
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🛏️ 5. How many rooms does the hotel have?
The hotel features a total of 276 meticulously designed, spacious guest rooms and suites tailored for both business and leisure travelers.
🍽️ 6. What dining options are available on-site?
Guests can enjoy a lavish buffet breakfast, an onsite main restaurant, a cozy cafe, a snack bar, and a stylish lobby bar for evening cocktails.
💼 7. Are there business facilities and workspaces in the rooms?
Yes, rooms are equipped with dedicated executive desks, ergonomic seating, and universal power outlets, making it a perfect hub for remote work.
🧺 8. Does the hotel offer laundry services?
Absolutely, the hotel provides efficient dry-cleaning and laundry services to ensure business travelers look their best for important meetings.
🌿 9. Are there any outdoor relaxation areas?
Unlike many dense urban high-rises, this property uniquely offers access to a beautifully landscaped garden and a scenic outdoor terrace.
🛍️ 10. Is the hotel close to shopping and entertainment?
Yes, it is centrally located in the Futian District, just a short 5-minute drive from the famous Coco Park Shopping Center and the bustling Huaqiangbei market.
🤝 11. Can the hotel host corporate meetings?
Yes, the hotel offers versatile, state-of-the-art meeting spaces equipped with modern AV technology for board meetings, seminars, and training sessions.
📶 12. Is Wi-Fi free for all guests?
Complimentary, high-speed wireless internet is provided throughout the entire property and in all 276 guest rooms to keep you connected.
🧳 13. Can I store my luggage before check-in?
Yes, the 24-hour front desk offers secure luggage storage for guests arriving on early flights or departing on late-night trains.
🚭 14. What is the smoking policy?
The IntercityHotel Futian Zhongzhou Bay is a strictly non-smoking property indoors, though designated outdoor smoking areas are available on the premises.
🐕 15. Are pets allowed at the hotel?
Generally, pets are not permitted in the guest rooms to maintain allergy-free environments, with the exception of certified service animals.
🛎️ 16. Is the front desk open 24 hours?
Yes, the multilingual reception and concierge team are available around the clock to assist with bookings, transport, and local recommendations.
✈️ 17. Does the hotel provide an airport shuttle?
While a complimentary shuttle is not provided, the concierge can easily arrange a private car or taxi to Shenzhen Bao’an International Airport.
🏊♂️ 18. Does the hotel have a swimming pool?
As a premium urban business hotel, it focuses on lush garden terraces and in-room ergonomic comfort rather than large resort-style swimming pools.
🍳 19. Is breakfast included in the room rate?
A highly-rated buffet breakfast with proactive staff service is available daily, but its inclusion depends on the specific rate package you book.
🗣️ 20. What languages do the staff speak?
The professional staff is trained to communicate fluently in Mandarin Chinese and English to seamlessly serve global travelers and corporate delegates.